Privacy Policy

Last updated: April 8, 2026

1. Introduction

Nerra Labs, Inc. ("Nerra AI," "we," "us," or "our"), a Delaware C-corporation, operates the website located at nerra.ai and the Nerra AI platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you voluntarily provide when using our Service, including:

  • Contact information (name, email address, company name, country) submitted through our contact form
  • Account registration information
  • Communications you send to us (e.g., support requests, feedback)

2.2 Information Collected Automatically

When you access our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages visited and time spent on pages
  • Device identifiers

2.3 Customer Data Processed Through the Platform

When customers connect their tools (e.g., CRM, Slack, Jira) to the Nerra AI platform, we process operational data from those tools to provide our Service. This data is processed on behalf of and under the direction of our customers. We do not store raw logs — we only persist the analytical results required to deliver the Service.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process and respond to your inquiries and requests
  • Detect operational patterns, anomalies, and insights for our customers
  • Improve and develop new features for the Service
  • Send administrative communications (e.g., service updates, security alerts)
  • Comply with legal obligations
  • Protect the rights, property, and safety of Nerra Labs, Inc., our users, and the public

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

  • Service providers: We may share information with third-party vendors who perform services on our behalf (e.g., hosting, analytics, customer support), subject to confidentiality obligations.
  • Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With your consent: We may share information with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data at rest and in transit
  • Secure credential storage using encrypted vaults
  • Granular, team-based access controls with need-to-know permissions
  • Regular security assessments and monitoring

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Customer platform data is retained in accordance with the terms of the applicable customer agreement.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to certain exceptions.
  • Portability: Request a portable copy of your information in a structured, commonly used format.
  • Opt-out: Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at info@nerra.ai. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your jurisdiction. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of standard contractual clauses or other approved transfer mechanisms.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Nerra Labs, Inc.
Email: info@nerra.ai
Website: nerra.ai