Nerra SMS Program

Nerra Labs, Inc ("Nerra") sends text messages from +1 (628) 899-2617 to customers and prospective customers who have agreed to receive them.

What we send

Messages about scheduling and confirming calls and meetings, onboarding and account setup, and replies to support requests. We do not send marketing or promotional messages by SMS.

How often

Message frequency varies, typically no more than 4 messages per month.

How we ask for consent

We collect consent verbally during a phone call or video meeting with a member of our team, before sending any text message. We read the following script and send messages only after the person says yes:

"Would you like to receive text messages from Nerra about scheduling our calls, onboarding and support? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can find our privacy policy at nerra.ai/legal/privacy-policy and our terms at nerra.ai/legal/terms-of-service. Do you agree to receive these text messages?"

When a person agrees, we record the date, time and the name of the team member who obtained consent. The first message we send confirms the opt-in:

"Nerra: Thanks for agreeing to receive texts about your calls, onboarding and support. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out."

Opting out and help

Reply STOP at any time to stop receiving messages. You will receive one confirmation message and no further texts. Reply HELP for assistance, or email info@nerra.ai.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Privacy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy and Terms of Service.